Energy Support

Monitoring Your System

The Tesla app allows you to view your solar system’s performance and manage your Tesla products from anywhere. We continuously introduce new features and enhancements to the app so you can seamlessly control your Tesla products. If you already use the Tesla app for your car, register your energy product with the same email address you use to log in. If you are a new Tesla customer, download the Tesla app.

Getting Started with the Tesla App

Once your utility grants you permission to operate (PTO) your system, we will send you an email confirming that you can activate your system and begin using the Tesla app. In order to log in, you will need the following:

  1. Email Address: Use the same email address in which you received our activation confirmation email.
  2. Password: To set up a password, select ‘Forgot Password’ in the Tesla app. To reset your password, follow these steps. If you experience issues resetting your password, contact us.
Energy Usage screen in the app

My Home

The My Home screen allows for real-time monitoring of your solar energy production. Energy production typically peaks during the early afternoon, when the sun provides the greatest exposure to your solar panels. In the evening, your solar system will go into night mode to conserve energy until the panels can resume production during daylight hours.

Historical energy production can easily be viewed by selecting between the daily, weekly, monthly or yearly production. Simply click on the date above the graph to modify the time period.

View more app features that are available for solar panels that are combined with a Powerwall.

Solar System Connectivity

For systems installed with a Tesla Solar Inverter, the inverter is connected to the internet via Wi-Fi or Ethernet, allowing the system to communicate solar production.

For systems installed with a third-party solar inverter, a Tesla Gateway is provided at installation to connect to the internet and provide solar production monitoring. The Gateway connects to your home network via an Ethernet cable and communicates with your solar inverter wirelessly. Additional instructions for installing your Solar Gateway can be reviewed in the Owner’s Manual for your system.

Frequently Asked Questions About Solar Monitoring

Do I need to have Permission To Operate (PTO) from my electric utility to see my production?

Yes. Tesla will notify you that you can turn on your system when you receive permission to operate from your electric utility. Once your system is producing energy, you will be able to see solar production in your Tesla app.

 

What do I do if I lose solar monitoring?

For systems installed with a Tesla Solar Inverter, check that the inverter is powered on and connected to your home router or internet modem. If the Tesla Solar Inverter loses its internet connection, follow the troubleshooting steps to change network settings.

For systems installed with a third-party solar inverter, check that the solar Gateway provided with your Tesla solar system is powered on and connected to your home router or internet modem. It should also be within range of your solar inverter. If you see a 'Weak Signal' notification, move the Gateway closer to your solar inverter until the notification disappears or follow troubleshooting steps for support.

 

Can I monitor my solar system from my desktop?

Tesla provides the Tesla app for system monitoring and does not provide desktop or web-based monitoring. While monitoring is only available in your Tesla app, Your Tesla Account is available to manage billing details and view documents and information from the ordering process. You’re also able to find access to additional support articles. To access your Tesla Account from the mobile app, simply click on the gear in the upper left corner and select 'Get Support?'

 

Where can I download the Tesla app?

You can download the Tesla app for iOS or Android devices.

 

Why can I not see my products on the Tesla app?

To see your energy products, make sure to login using your Tesla Account email associated with your order. If you do not see your Tesla energy products, try navigating to 'Settings' then 'Switch Products' and swipe down to refresh the list. Alternatively, logging out and logging back in will refresh the product list as well.