Energy Support

Troubleshooting Your Powerwall

Your Powerwall may require some basic troubleshooting from time to time. Some issues can be resolved from the convenience of your home, without the need for additional technician assistance. If you receive an alert, identify your issue below and follow the applicable troubleshooting instructions. You can also review your Powerwall owner documents for additional information.

Gateway Offline

Any of the following may indicate that your Gateway is offline, leaving you unable to view your energy data in the Tesla app:

  • The ‘Power Flows’ screen in the app is grayed out or blank.
  • Your Gateway is making a beeping sound.
  • The LED light on the right side of your Powerwall is flashing rapidly.

Troubleshooting Process

You will need your Gateway serial number, home Wi-Fi password and a Wi-Fi-enabled device (tablet, smartphone or laptop) while troubleshooting.

Step 1: Reset your Gateway by pressing the reset button for approximately ten seconds. Wait approximately five minutes for your Powerwall to reset.

Step 2: If resetting your Gateway does not resolve your issue, or if your Gateway does not have a reset button, follow the process to connect to Tesla Gateway.

PRODUCT RESET BUTTON LOCATION

POWERWALL WITH GATEWAY 1

Backup Gateway 1

POWERWALL WITH GATEWAY 2

Backup Gateway 2 North America

Meter Offline

Any of the following may indicate that your meter is offline, leaving you unable to view your power flows or energy data in the Tesla app:

  • The ‘Power Flows’ screen in the app is grayed out or blank.
  • Your battery storage level has been at 0% for multiple days.
     

Note: Do not troubleshoot during a grid outage or in extreme weather conditions.

Troubleshooting Process

Step 1: Reset your Gateway by pressing the reset button for approximately ten seconds. Wait approximately five minutes for your Powerwall to reset. If your Gateway does not have a reset button, or if resetting your Gateway does not resolve your issue, proceed with the steps below.

Step 2: Turn off your solar inverter if your home is connected to a solar system.

Note: If you own a Tesla solar system, follow the steps to turn off your solar inverter. After selecting your inverter model, select ‘Other’ as the error code, and then complete the first troubleshooting step by turning off the ‘DC Disconnect’ dial.

Step 3: Turn off your Powerwall using the Power Switch on the right side of your Powerwall.

Step 4: Turn off all Powerwall breakers. Locate the electrical panel that your Powerwall is connected to, then switch its breaker to the ‘off’ position. Your Powerwall breaker is typically located at the bottom of your main panel and labeled ‘Battery’ or ‘Powerwall.’

Step 5: Turn off the main service disconnect. Locate the main service disconnect that connects your home to your utility’s grid, then switch it to the ‘off’ position. This is typically located either in the main electrical panel or the sub panel.

Note: Turning off the main service disconnect will shut off power for your home.

Step 6 : Wait no less than five minutes to allow your system to fully reboot.

Step 7: Turn on the main service disconnect, and switch all Powerwall breakers to the ‘on’ position. Turn on your Powerwall using the Power Switch, and then turn on your solar inverter.

Note: It may take up to 24 hours for the change to reflect in the app.

Breaker Open

The following may indicate that your breaker is open, leaving your Powerwall unable to store energy:

  • You receive a ‘Breaker Open’ alert in the app.
  • The LED light on the right side of your Powerwall is not turning on.
     

Note: Do not troubleshoot if there are any signs of heat damage (smoke, burning smell or any other signs of burning) to the breaker box. Reach out to Customer Support if you detect heat damage.

Troubleshooting Process

Step 1: Locate the electrical panel that your Powerwall is connected to.

Step 2: Switch the Powerwall breaker to the ‘on’ (or ‘closed’) position. Your Powerwall breaker is typically located at the bottom of your main panel and labeled ‘Battery’ or ‘Powerwall.’

Note: If you are unsure if the breaker is tripped, switch the breaker to the ‘off’ (or ‘open’) position, and then switch it back to the ‘on’ (or ‘closed’) position.