Energy Support

Troubleshooting Your System

We design your solar system using high-quality equipment so that your system produces clean energy for decades. As with all technology, some basic troubleshooting may be required from time to time. Some issues can be resolved from the convenience of your home, without the need for additional technician assistance. Refer to the resources below for general troubleshooting solutions.

Additional information regarding your system can be reviewed in your Owner's Manual:

Troubleshooting Process

  1. Locate the relevant troubleshooting section below if you have received an alert from us, or if your system is experiencing a problem.
  2. Click the ‘Troubleshoot’ button in that section to start the process. You will be asked to complete a few preliminary troubleshooting steps.
  3. If your issue still isn’t resolved, we’ll connect you with a technical support agent.

Troubleshooting Your Gateway

Solar Gateway Versions

X2e Gateway
X2e Gateway

Neo Gateway
Neo Gateway

Series 2 Gateway
Series 2 Gateway

Troubleshooting Your Gateway

Solar Gateway Versions

X2e Gateway
X2e Gateway

Neo Gateway
Neo Gateway

Series 2 Gateway
Series 2 Gateway

If you see an error or lack of power on your Gateway, this indicates that your Gateway is not communicating with our servers. Until this is resolved, we cannot share your solar panel production and efficiency with you or alert you if there are any issues.

Note: Tesla Solar Inverter does not have a Gateway. If you are experiencing issues with your Tesla Solar Inverter, proceed with troubleshooting your inverter.

Troubleshooting Your Inverter

Solar Inverter Versions

Tesla Inverter
Tesla Inverter

Delta M
Delta M

Delta Solivia
Delta Solivia

Fronius IG Plus
Fronius IG Plus

Fronius Primo
Fronius Primo

Power-One/ABB/Aurora
Power-One/ABB/Aurora

SolarEdge
SolarEdge

SolarEdge HD Wave
SolarEdge HD Wave

SolarEdge HD Wave with SetAPP
SolarEdge HD Wave with SetAPP

Solar Inverter Versions

Tesla Inverter
Tesla Solar Inverter

Delta M
Delta M

Delta Solivia
Delta Solivia

Fronius IG Plus
Fronius IG Plus

Fronius Primo
Fronius Primo

 


Power-One/ABB/Aurora
Power-One/ABB/Aurora




SolarEdge
SolarEdge




SolarEdge HD Wave
SolarEdge HD Wave




SolarEdge HD Wave with SetAPP
SolarEdge HD Wave with SetAPP

 

System Failure

If you experience one of the following issues, this indicates that your solar system is not producing energy and your home is being powered by your local utility.

  • Inverter indicates an error
  • Inverter indicates no production
  • Inverter displays no power


Note: After dark, your solar inverter automatically switches to Night Mode — the lights will be off, and the screen will be blank. When the sun rises, your solar inverter will return to normal.

Bridge Offline

If your solar inverter screen shows that the system is producing energy, but production data is not updating or visible on the Tesla app, we cannot share your solar panel production and efficiency with you or alert you if there are any issues.

Frequently Asked Questions About Troubleshooting Your Inverter

How long does it take to replace my inverter?

If a technician troubleshoots your inverter and determines that the inverter or its internal parts need to be replaced, the typical replacement timeline is between 10-15 days. Note that the timeline to receive parts varies by manufacturer. Once parts are received, we will contact you to schedule a service appointment to complete the repairs.

 

What do the light indicators on my inverter mean?

The light indicators on your inverter are designed to notify you as soon as troubleshooting may be required. Learn more about the troubleshooting process if you have received an alert from us, or if your system is experiencing a problem.

 

How do I view my system’s energy production online?

If you are receiving energy from your system and want to view production online, connect your inverter to the internet.

 

How long does it take to replace a damaged solar panel?

In the event that a solar panel is damaged or defective, we will work with you to install a replacement panel if needed. Timelines for scheduling and maintenance depend on a number of factors, including crew availability and manufacturer turnaround. We will work with you to schedule a service appointment at the earliest date available.

Solar panels installed by us include a warranty, as outlined in your Energy Products Order Agreement. To make a warranty claim, contact our Customer Support team.

 

How long does it take to service my system?

Maintenance timelines depend on the scope of work and crew availability in your area. We will work with you to schedule a service appointment at the earliest available date and provide you with a two-hour arrival window.