Locating Your Solar Contract on the Tesla App
You can view, share and download your contract and other important documents by logging into the latest version of the Tesla app:
Step 1: Open the Tesla app, then navigate to your energy product.
Step 2: Tap ‘Documents’ at the bottom of the screen to view your available documents.
Step 3: Tap on your contract to view, share or download it.
Locating Your Solar Contract in Your Tesla Account
Step 1: Select 'Manage' next to your solar product.
Step 2: In the solar portion of your Tesla Account, locate the ‘Documents’ section. You will find a list of documents available to you.
Step 3: Click on your contract link to view your solar contract.
Step 4: Download a copy of your contract by clicking on the arrow to the left of your contract link.
Frequently Asked Questions About Contracts
What are the different types of solar contracts?
Cash Purchase: You make a full outright purchase of a solar system, either through an upfront cash payment or financing through a third-party lender. You own the system.
Loan Purchase: You sign up to purchase a system from Tesla and choose to finance it with a loan through one of Tesla's financing partners. The monthly payments are calculated with the assumption that you will make a one-time payment within the first 18 months of ownership equal to the estimated Federal Tax Credit for the system. This one-time payment allows you to maintain your monthly loan payment amounts. You own the system.
Subscription: You pay a fixed monthly fee to benefit from the energy produced by the system. Subscribing to solar allows you to go solar without the higher upfront costs of purchasing a solar panel system. Your system is owned and maintained by Tesla.
MyPower Loan: You finance the purchase of a solar panel system through a loan from Tesla and pay variable payments over a set term. Your monthly payments are calculated based on your system’s production and are applied towards the purchase of the system. You own the system.
Power Purchase Agreement (PPA): You pay monthly for the power produced by the system at a certain kWh rate, which may increase slightly each year, as detailed in your agreement. Your system is owned and maintained by Tesla.
Lease: You pay monthly for the use of the system and benefit from the power it produces. There is a fixed monthly payment, which may increase slightly each year, as detailed in your agreement. Your system is owned and maintained by Tesla.
Locate your contract type in the table below for more information:
|CONTRACT TYPE||CURRENT AVAILABILITY||MONTHLY PAYMENT||ANNUAL PAYMENT ESCALATOR||SYSTEM OWNER||SYSTEM BUYOUT OPTION||CANCELLATION POLICY|
|Cash Purchase||All regions||N/A||N/A||Customer||N/A||Three days after contract signing, plus seven-day return policy following permission to operate (PTO)|
|Loan Purchase||All regions||Fixed payment - paid to lender||No||Customer||Eligible for early payoff of loan - customer already owns system||Three days after contract signing, plus seven-day return policy following permission to operate (PTO)|
|Subscription||Select regions||Fixed payment||No||Tesla||Yes||Anytime - subject to terms and conditions|
|MyPower Loan||No longer available||Variable payment||Yes||Customer||Eligible for early payoff of loan - customer already owns system||N/A|
|Power Purchase Agreement (PPA)||No longer available||Variable or fixed payment||Optional - check individual contract||Tesla||Yes - after the fifth anniversary of PTO||N/A|
|Lease||No longer available||Fixed payment||Optional - check individual contract||Tesla||Only when specified in lease agreement||N/A|
Can I cancel my contract?
Cancellation of a contract can only be done as outlined below:
Non-Subscription: You may cancel your contract within three days of signing, or as otherwise detailed in it. If Tesla provides a return policy at the time you place your order, then that will also apply. For any cancellation requests, please contact our Customer Support team for assistance.
Subscription: You may cancel at any time but are subject to the terms and conditions of your individual contract.
Post-Installation Return Policy
You must notify us of your cancellation request in writing within seven calendar days of power on. You must sign the Return Declaration prior to system removal or any refunds.
Upon removal of the solar system, we will seal any penetrations that we made to your home, but we will not complete any cosmetic repairs.
We will provide a one-year warranty for our roof penetrations following system removal.
We will not charge any fees for restocking the equipment.
Any costs incurred to prepare your home for installation of the system, such as a main panel upgrade, transformer upgrade, or roof work are your responsibility and will not be refunded to you. If we paid for these upgrades to your home and you choose to return the system under our Return Policy, then you will be invoiced for these costs.
Can I purchase my system?
Note: Please check your individual contract to confirm how purchasing your solar system may affect any existing warranties and/or guarantees provided for it. The option to purchase your installed Tesla solar system will vary based on your type of contract:
Tesla Loan Customers: Tesla Loan customers are eligible to pay off their loan early with no prepayment penalty. Please reach out directly to your lender for a payoff amount.
Subscription Customers: Subscription customers are eligible to purchase their system at any time. Please reach out to our Customer Support team for a purchase price.
MyPower Loan Customers: MyPower Loan customers are eligible to pay off their loan early with no prepayment penalty. Please contact Energy Customer Support to request the payoff amount. An email with the payoff invoice can typically be provided within 24-48 hours.
Power Purchase Agreement (PPA) Customers: PPA customers are eligible to purchase their system on the five-year anniversary of the beginning of the term and every anniversary after the five-year anniversary. As outlined in the PPA, you should request the payoff statement to purchase the system no more than three months (90 days) and no less than one month (30 days) prior to the five-year anniversary of the term. The start of the term is defined as the PTO date.
Lease Agreement Customers: Lease customers are unable to purchase their system unless their lease agreement specifically states that purchasing the system is an option. Please review a copy of your contract through your Tesla Account to confirm if your lease provides you with a buyout option.