Energy Support

Monitoring Your System

How do I download and set up the Tesla mobile app?

The Tesla app is available on the iTunes and Google Play stores. You can download the Tesla mobile app from your regular app store on your device. Log in using your Tesla account information and you will see all your Tesla products in one place.

What is the Power Flow in the app?

Power Flow shows real time power generated from your Solar Roof, stored/discharged by Powerwall, used by your home and exported/imported from the grid. You will have real-time visibility into your home energy system.

How do I see energy usage history?

From the Power Flow screen, select any power source, or the bar chart icon on the top right, to access the graph page. From there you can select 'Today' to change the time period and access more data.

I also have Powerwall, how can I change its operating mode?

From the Powerwall home screen, select 'Customize.' From here you can select your mode of operation. Use Backup-Only mode if you would like to keep all of Powerwall's capacity for a utility outage, or Self-Powered if you would like to store excess solar energy for use at night. When in Self-Powered mode, you can scroll down to set your backup reserve to keep a portion of Powerwall capacity for a utility outage. For a balance of backup protection and a Self-Powered home, try setting your backup reserve so that your Powerwall reaches full charge just as the sun is setting each day.

Is there a website where I can monitor my system from my desktop computer?

At this time, you can only monitor your system via the Tesla mobile app.

Where does solar energy flow to when my Powerwall is full?

Solar energy may flow to the grid when your home does not need it and your Powerwall is full.

Why does my home draw energy from the grid during solar energy production?

Solar energy will flow directly to Powerwall while in Backup-Only mode or when charging to its backup reserve level, which determines how much energy Powerwall reserves for use during a grid outage. During charging, your home will draw energy from the grid for consumption. When Powerwall is in Time-Based Control mode, your home may automatically draw energy from the grid if your Powerwall determines that it’s cost advantageous to do so.

Note: On rare instances, such as in sub-freezing temperatures, Powerwall may be too cold to discharge at full power, and your home may draw energy from the grid.